Shipping policy

Shipping

We ship all orders from our fulfillment warehouse located in Los Angeles, California. 

For domestic orders, please allow 2-5 business days for order processing, once the order is picked up by our delivery service partners, the order will be delivered according to the service selected per order. 

*This timeline is an estimate only and not guaranteed. During a launch week, it may take an additional 3-5 business days for your order to process before being shipped due to high volumes. In those rare occasions, we will do our best to announce any potential shipment delays on our communication channels.

Pistachio Playground is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. We cannot guarantee address update requests made to orders processing and will not be responsible for packages shipped per the order address but under request to edit from the receiver.

International Orders

We ship internationally to most global regions.

*All international orders are FINAL SALE.

For international orders, please allow 3-5 business days for order processing, once the order is picked up by our delivery service partners, the order will be delivered according to the service selected per order. 

*All prices are set in USD, Shopify may show our prices in your selected currencies / depending on your location. 

Order Status

You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day.

Cancel/Edit an Order

Orders cannot be modified or canceled once they have been submitted. However, unwanted items can be returned for a refund once received if they are eligible under our return/refund policy. For more information, please refer to our refund policy page here.

Lost / Misplaced in Transit Packages

For all lost packages we will submit a claim with the carrier on your behalf to search out where it may be. Please allow up to 10 business days for us to resolve the issue with the carrier and get an update from them. Often times, these will be delivered within the 10 days.

If you’re missing item(s) or your shipment or if you have concerns about the products you received, contact us within 7 days of the delivery date.

Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.