Refund policy

Return Policy

We hope you love everything in your order; however, we understand sometimes things don't turn out as expected. We recommend trying on all items in your order before washing to ensure they fit.

Merchandise may be eligible for return or exchange within 30 days of original purchase. Please see eligibility details below.

*All international shipments are considered FINAL SALE and not eligible for exchange or return for refund.

An item may be returned if it is sent back:

  • Unworn
  • Unwashed
  • With original tags and packaging intact
  •  Free of stains, odors, animal hair, and damage

Please note: Items cannot be returned after this 30-day timeframe, no exceptions.

Items exempt from being returned:

  • Items marked FINAL SALE upon purchase
  • Items outside of the 30-day return period.
  • eGift cards or physical Gift cards.
  • Intimate items (eg. underwear, socks etc.)
  • Downloaded digital products
  • Shipping fees.
  • Items that have been worn, washed or missing original tags and packaging.

How to Start a Return

You can return Pistachio Playground orders by mail. To begin your return, please email orders@pistachioplayground.com with all of the information below:

  • Subject line: “Request for Return”
  • Original purchaser’s name
  • Email used for the order
  • Order Number

Please note that all returns are subject to a $7.50 return fee, except for AK, HI, FPO/APO and US Territories where a flat $10 is charged on each return.

Return costs are the responsibility of the customer for all refunds, however, as a bonus to support our customers, we are waiving the handling fee for any exchanges. All exchanged items will be processed as FINAL SALE and are not eligible for further returns / exchanges.

Pistachio Playground is not responsible for returning items lost in transit. For assurance, we recommend obtaining a drop-off receipt from the carrier.

We cannot accept returns or refunds after items have been washed or worn and we enforce this policy upon inspection of returned shipments. To be eligible for return, all items must be sent back within 30 days of receipt of the order. No refunds or exchanges are allowed outside of this window.

Returns on Sale Items

Orders placed within the context of sale may be eligible for exchange or return.

However, items marked FINAL SALE (including all products purchased during our End-of-Season, Black Friday, and Cyber Monday Sale), are not eligible for store credit, refunds, or exchanges.

Returns on Gift

Any gifted items purchased directly on pistachioplayground.shop can be returned for credit in the form of a gift card. To determine if your gifted item is eligible for a return, please follow the parameters outlined above. If your item is eligible, please email us with the instructions above, and please clearly indicate that it is a “Gift Return”. This will ensure that we process your request accordingly.

Price Adjustments

We do not offer price adjustments before or after a sale period on any orders, no exceptions.

Please note that in the occasional event that we do have a sale, we do our best to market this on all of our external channels to make it known prior to the event. The best way to make sure that you always know about an event is to opt in for text / email notifications.

Warranty Policy

Damaged In Transit

Any package damaged / missing item(s) due to transit will be reported to the carrier and we will initiate an inspection process for insurance purposes. Please provide photo evidence of the package within 7 days from the date delivered.

Items picked up at a carrier service space with issues need to be addressed at that carrier office prior to initiating a warranty request.

Fabric Disclaimer and Cleaning Instructions

Pistachio Playground guarantees all products to be manufacturer defects-free! If you believe you have received a defective item, please reach out to our customer service team within 30 days of purchase at orders@pistachioplayground.com, with your order number and photo evidence of the defect for us to use to analyze and correct any potential issues.

This guarantee applies to the original purchaser only and does not include normal wear and tear, dye fading, pilling, shrinking, or damage from outside forces.

When washing our items, we recommend a gentle detergent and no bleach.

  • cold water
  • delicate cycle
  • separate with colors alike
  • turn clothing inside out to decrease any pilling

To ensure the longevity of our items, we do not recommend using the dryer. Instead, hang dry or lay the item flat to dry. If the dryer is preferred, we recommend to tumble dry low, however, please note minimal shrinking may occur.

*We are not responsible for any damages that may result from your washing routine or stain treatment. The use of chemical treatments, stain pens, or aggressive scrubbing can weaken, discolor, or damage the fabric, and such issues are not considered manufacturing defects covered under our warranty.

We stand by the quality of our products and want you to feel confident that your item is made with care and will withstand standard wear and tear if our care instructions are followed.

If we determine that an item is defective, we provide free return labels for replacement or refund.